COAST ENGLISH TESTING ("CET") IELTS TEST REFUND AND CANCELLATION POLICY

IELTS Test Refund and Cancellation Policy

• Requests for a refund (i.e. cancellation of test registration) more than 5 weeks before your test must be made in writing (e.g. e-mail) and will incur a $70.00 (plus taxes) administrative fee. Please note, refunds are not permitted within the 5-week period before the test date.

• Requests to change the date, module, format, or location of your test more than 5 weeks before the date of the test must be made in writing (e.g. e-mail) and will incur a $25.00 (plus taxes) fee.

• Requests to change the date, module, format, or location of your test less than 5 weeks before the date of the test must be made in writing (e.g. e-mail) and will incur a $70.00 (plus taxes) fee. Please note, changes are not permitted within the 14-day period before the test date.

• Candidates who wish to cancel their registration within the five-week period before their test date will only receive a partial refund if they can satisfy the Test Centre that their ability to sit the test has been affected by illness or serious cause. Please download and complete the 'Request for Refund or Test Date Transfer Form', and send with supporting documentation to info@englishtests.ca. Please note, we must receive the Request for Refund or Test Date Transfer Form and supporting documentation within 5 business days after the test date. Applications and supporting documentation received later than 5 business days after the test date will not be considered.

IELTS Preparation Course (Online) Refund and Cancellation Policy

Postponement

· All requests to be in writing or by email

· Change to a later session more than 14 days before course start: $70 Administration Fee

· Change to a later session less than 14 days before course start: Same as cancellation


Cancellations

· All requests to be in writing or by email

· 14 days or more before course start: 100% Refund, less $70 Administration Fee

· 15 – 20 days before course start: 50% Refund

· 7 days or less before course start: No Refund

· After course start: No Refund


Time to process refund

· Within 30 days of written request for cancellation


All notices to be in writing

· All notices are only effective upon receipt by CET

· Coast English Testing Inc reserves the right to cancel the Online Test Preparation Course before the course start date, and in that case, will issue full refund.