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Please contact us by email instead. For more information, please refer to our COVID-19 Health & Safety measures.
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Frequently Asked Questions about the IELTS on Paper Test

Registration

How can I apply for the test?
You may apply for your IELTS Test online. IELTS on Paper – Book Now. IELTS on Computer – Book Now. You can also apply by coming into our head office (temporarily suspended because of COVID-19). Please note, you cannot apply or register for IELTS over the phone.
What documents do I need to submit?
A colour scan of your passport information page or Permanent Resident card. This can be uploaded during the online registration. Read more about IELTS TEST DAY INFORMATION AND SCHEDULE.
Where should I send my identification documents?
You have the option to upload a scan of your identity document when you register online, or you can email it to info@englishtests.ca after you have completed the online registration.
Where can I find the IELTS Application Summary email?
The email will be sent to the address you provided when you registered online. If you registered online, please check your email inbox and junk/spam folders. The email will have “IELTS Application Summary” in the subject line.
Can I pay over the phone?
We do not accept payment or registration over the phone, but you can with credit card, or in person at our head office with cash, credit, or debit card (all in-person services are temporarily suspended because of COVID-19).

Test day

Is it possible to take all of the modules on the same day?
Yes. The listening, reading and writing modules take place in the morning, and the speaking module takes place in the afternoon.
Can I take the test online or on a computer?
You can take IELTS on paper or on computer! Whichever method you choose, your speaking test will be face-to-face with an IELTS Examiner. Please note, you cannot take the test online.
What time should I arrive at the test centre?
You must arrive at the test centre location between 8:30 and 9:00 a.m.
What happens if I am sick on the day of the test?
Please complete the 'Request for Refund or Test Date Transfer Form' and submit with supporting documentation (e.g. Doctor's note) and send to info@englishtests.ca within 5 business days after the test date. Applications and supporting documentations received later than 5 business days after the test date will not be considered.
What should I bring with me?
You must bring your ID document (passport or Permanent Resident card, whichever you used during the registration process). Read more about IELTS TEST DAY INFORMATION AND SCHEDULE.

Results

When will I receive my test results?
IELTS on Paper are available 13 days after the test. You will be able to view your results online as soon as they are ready. Read more about Test Report Forms (TRFs).
When can I check my results?
You can check your results online here 13 days after the test. Please note that we are not responsible for any errors or delays relating to web release. Read more to learn ‘How to check your results online’.
How long will the online preview be available?
The system will display results for up to 40 days after the test date
Is it possible to get my score re-checked?
Yes. Within six weeks of the test date, Test takers may apply for an Enquiry on Results (EOR), which is a review of the component scores and final score awarded on the Test Report Form (TRF). Read more about Enquiry on Results (EORs).
What is the centre number?
Our centre number is CA090.
My results were supposed to be out, but I still can’t see them. Why is that?
Sometimes, there can be cases of server delays or technical issues that may prevent your results from being displayed. Please email us at info@englishtests.ca and we will look into it. Please note, we are not responsible for any errors or delays relating to web results release.
Can I pick up TRF from your office?
Unfortunately, at this time we are not able to offer the pickup option because our office is closed due to COVID-19. So, if you wish to receive the IELTS TRF as soon as possible, you will have to pay for a Courier Service (which is trackable and timely delivery), and we will send it to your address as soon as we can. Read more about TRF Courier Pricing.
How long does it take to receive my TRF in the mail?
We send out the Test Report Forms (TRFs) as soon as the results are out via Canada Post. If you have not opted for a courier service (which is trackable and timely delivery), we send it by regular mail. Usually regular mail takes about 8 – 10 business days to reach, however given the ongoing pandemic Canada Post is facing massive delays.
My TRF was sent via regular mail. Can I still track it?
Regular Mail does not come with a tracking number. To be able to track your TRF and to ensure a timely delivery we advise all our test takers to opt for a courier service for their TRFs. You may read more about TRF Courier Pricing TRF Courier Pricing.

Payment

The status of my registration hasn’t changed to ‘paid’ on the British Council account. Should I be worried?
Due to the higher demand, we currently expect it will take 3 business days for the payment to be processed and the status to be changed to 'paid'. Your test will not be cancelled if you have made payment.
I received an email from British Council IELTS saying my test registration will be cancelled if I do not pay within 3 days. I have already paid so this is causing confusion. Can you help?
These automated emails were stopped as of Monday 19th April 2021. Please ignore these emails. If you have a registration with reference number beginning A3-CA090, and you have paid, your registration will not be cancelled. Please allow 5 - 7 business day for processing.

Cancellation

Can I cancel my IELTS test?
We can cancel your registration and issue you a refund as per our Cancellation and Refund Policy. Please complete the Request for Refund or Test Date Transfer Form and send to refund@englishtests.ca including your IELTS Reference Number in the body of the email.

Refunds

I have already applied for a refund but did not hear back from your team. What is happening?
Refund requests are taking longer than usual. Please be advised that if you have completed the Request for Refund or Test Date Transfer Form and sent it to refund@englishtests.ca or info@englishtests.ca with your IELTS Reference Number in the body of the email, please wait for a member of our team to contact you by email. Please do not send any additional emails with respect to the status of your refund as this will simply add further delays.
What is the processing time for refunds?
The current processing time for refunds is 30 days.
Please rest assured, we will base your request for cancellation on the timestamp of your earliest written request to cancel.
More questions? Ask us - info@englishtests.ca